NOW HIRING · 2+ YEARS EXPERIENCE REQUIREDLead Front Desk Coordinator
8180 Pendleton Pike, Indianapolis, IN 46226
Competitive Pay
Full-time · In-person
2+ Years Dental Exp Required
PrimeCare Family Dental is a growing, patient-centered practice proudly serving one of Indianapolis's most diverse communities. As our Lead Front Desk Coordinator at Pendleton Pike, you'll be the first person patients interact with and the reason they feel genuinely welcomed. You'll manage the front office with confidence, support your teammates, and set the tone for everything that happens from the moment a patient walks through our doors.
Minimum 2 years in dental front office. You know the rhythm of a busy practice and hit the ground running.
You verify benefits, explain coverage, and handle billing accurately. Patients count on you to get it right.
You take ownership, mentor teammates, and stay solution-focused — even when the schedule is packed.
You connect naturally with patients from all backgrounds. Speaking more than one language is a meaningful plus here.
Lead patient check-in and check-out — greet every patient with warmth and professionalism that sets the tone for their entire visit
Manage high-volume phone calls, appointment scheduling, confirmations, and cancellations with precision
Verify dental insurance eligibility and explain benefits clearly so patients walk in prepared and stress-free
Present treatment plans and financial options in a way that's approachable and supports case acceptance
Collect payments and process transactions accurately using OpenDental practice management software
Maintain accurate patient records and keep the schedule fully booked and running on time
Mentor and support junior front office team members — your experience makes the whole team better
Uphold HIPAA compliance, office policies, and a high standard of professionalism at all times
A note about our Pendleton Pike community: Our patients come from wonderfully diverse backgrounds. Candidates who can communicate in more than one language — particularly Spanish — will find that skill genuinely valued and reflected here.
Competitive pay
Based on your experience
Dental benefits
Employee coverage included
Paid Family & Medical Leave
Because life comes first
Paid time off
Rest and recharge
Referral program
Earn bonuses for referrals
Room to grow
Real advancement path
Fill out the quick form below and our hiring team will reach out within 24 hours.
Questions about this role?
Our team is happy to answer anything before you apply.